Refund policy

RETURN & EXCHANGE POLICY

We Want You to Love Your Goddess Look.

At I Am Goddess Kouture, we want you to feel confident and comfortable in everything you purchase. If your purchase isn't quite right, we're happy to offer store credit or an exchange on eligible items.

Please review the guidelines below before making a purchase.

RETURNS & EXCHANGES

Eligible items may be returned or exchanged within 14 calendar days of delivery

To be eligible for a return or exchange, your item must:

  • Be unworn and unwashed
  • Be free of makeup, deodorant, perfume, stains, pet hair, or any sign of wear
  • Have all original tags attached
  • Be in its original condition
  • Be returned in its original packaging, when applicable

Items that do not meet these requirements may be denied and returned to the customer.

STORE CREDIT

Approved returns will be issued as store credit rather than a monetary refund.

Store credit may be used toward a future purchased at I Am Goddess Kouture.

Original shipping fees are non-refundable.

EXCHANGES 

If you need a different size or would like to exchange an eligible item for another available item, please contact us within 14 calendar days of delivery. 

Exchanges are subject to product availability.

If the requested item is unavailable, store credit will be issued for the approved return.

HOW TO REQUEST A RETURN OR EXCHANGE 

Please email us at iamgoddesskouture@gmail.com within 14 calendar days of receiving your order.

Please include:

  • Your full name
  • Order number
  • Item(s) you would like to return or exchange
  • Reason for the return or exchange
  • Photos, if requested

Please do not send your item back before receiving return instructions from us. 

Once your request has been reviewed, you will receive an email letting you know whether your return or exchange has been approved and, if applicable, instructions for sending the item back.

RETURN SHIPPING 

Customers are responsible for the cost of shipping an item back to I Am Goddess Kouture.

Return shipping costs are non-refundable.

We recommend using a trackable shipping service when returning an item. I Am Goddess Kouture is not responsible for items that are lost or damaged while being returned.

DAMAGED OR DEFECTIVE ITEMS

We inspect our items before they are shipped, but if you receive an item that is damaged or defective, please contact us within 3 business days of delivery. 

Please email iamgoddesskouture@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or defect

We will review the issue and contact you with the next steps.

FINAL SALE ITEMS

For hygiene and clearance purposes, the following items are FINAL SALES and cannot be returned or exchanged:

  • Bodysuits
  • Swimwear
  • Undergarments
  • Accessories
  • Sale and clearance items

Please carefully review sizing and product details before purchasing final sale items.

ALL OTHER SALES

All eligible regular-price merchandise is subject to the return and exchange policy outlined above,

Final sale items are not eligible for store credit or exchange.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be made before your order has shipped.

Once an order has shipped, it can no longer be canceled.

Approved cancellations made before an order ships will be refunded to the original payment method.

LOST, STOLEN OR DELIVERED PACKAGES

Once an order has been shipped, customers are responsible for monitoring the tracking information provided.

If the carrier confirms that your package has been delivered, I Am Goddess Kouture is not responsible for packages that are lost, stolen, or misplaced after delivery.

IMPORTANT NOTE

By placing an order with I Am Goddess Kouture, you acknowledge and agree to the terms of this Return & Exchange Policy.

If you have any questions about a return or exchange, please contact us at: iamgoddesskouture@gmail.com